Privacy Policy

Last updated:  03 July 2026 

At HomeVista, we respect your privacy. You agree that HomeVista has a right to collect, use, disclose and store your personal information as stated in this privacy statement. This policy also tells you how and when we will handle your personal information according to the Australian Privacy Principles and Privacy Act 1988 (Cth). 

By giving us your personal information or by using our website, you consent to the collection, use and disclosure of your personal information as described in this privacy policy. If you do not agree to this privacy policy, you must not use our website or give us any personal information. 

In this privacy statement: 

• “HomeVista”, “us”, “we”, and “our” means [insert full legal/trading name and ABN] 

• “you” and “your” means an individual about whom we have collected personal information and 

• Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion. 

 What Information We Collect 

We only collect personal information necessary for us to provide our services and carry out our legal obligations. This may include: 

• Contact information, including your name, contact details, and the address for our measurement or installation services. 

• Order and enquiry information, including products of interest, measurements, fabric and style preferences, and quotes or orders. 

• Payment information, including the value of the goods or services and the payment method, and we do not store credit card details on our systems. 

• Communication information, including emails, messages or calls, and any feedback or reviews. 

• Website information, including information about your use of the website (see section 8). 

HomeVista does not usually collect sensitive information. If we do, we will do so with your consent, or as permitted by law. 

 

How We Collect Information

Whenever possible, we collect information directly from you. This includes when you submit an inquiry or booking form, contact us by email or phone, schedule a free measure, make a purchase or order, or submit a review. 

It may also include information collected by our website software, such as general information about your use of our site. And it may include information a third party gives us with your consent, such as a builder or property manager arranging installations for you, or an existing customer referring you to us. 

If we receive information about you that we did not ask for and do not need, we will deal with it as required by law, which usually means destroying it securely. 

 

Why We Collect and Use It

We use personal information collected from you to: 

• Provide you with quotes and measure, make, deliver, and install your curtains, blinds, shutters, or other goods. 

• Process payments and maintain financial records. 

• Respond to your requests, questions, or feedback and manage your booking. 

• Supply information about your order or appointment. 

• Handle warranty claims and other after-sales needs. 

• Improve our services based on your feedback and enhance our website. 

• Comply with our legal obligations and for audit purposes. 

Where you have opted to receive it, we may also use your information to send you news or special offers relating to similar products and services and do check section 6 on how to opt out. 

Your information will only be used for the purpose for which it was collected, a directly related purpose that you would reasonably expect, with your consent or as required by law. 

 

When We Share Your Information

HomeVista always keeps your information strictly confidential and never sells your information. We only share it when it’s necessary to provide our services or where the law requires. This includes: 

• Our staff and installers need it to measure, make, and install your curtains, blinds, shutters, or other goods. 

• Our suppliers, manufacturers, payment processors, couriers, web hosting providers, communication platforms, booking systems, accountants, and other service providers. These companies may only process your information for us on our instructions. 

• Subcontractors that perform certain tasks, such as work related to electric or motorised products. 

• Lawyers or advisers where needed, for our benefit and sometimes yours, such as for insurance or legal claims. 

• Government agencies or law enforcement, if required or authorized by law. 

•  A buyer, if we sell or restructure our business, in which case your information may be transferred as part of the sale. We will notify you if this happens. 

When your information is required for our services, we may move it abroad, but we take reasonable precautions to ensure that the same level of privacy protection is in place. 

 

Data Quality, Storage & Security

Please update your personal information if it changes. Tell us, please. 

We hold your information securely, and we take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure. In practice, that means ensuring information is stored in secure systems, that only those who need that information for their role have access to those systems, and that we train our staff in privacy and the handling of information. 

No system is fully secure. We cannot guarantee that your information will never be subject to unauthorised attempts to access or use it or that information sent over the internet will not be intercepted or altered in transit. Be cautious when sharing your personal information on the web. 

If there is a data breach that is likely to cause serious harm to you, we will notify you and the relevant regulator under the Notifiable Data Breaches scheme as required by law. 

 

Marketing & Your Choices

If you have agreed to receive marketing from us, we will send you occasional information about special deals, offers and company news. There is an unsubscribe link in every marketing email, and you can get in touch with us directly to request to be taken off our mailing list. 

We will honour your request to unsubscribe as soon as practicable. We may still contact you about your order, warranty, or other service-related matters. 

 

Cookies & Website Analytics

To offer you a better experience on our website, enable you to understand how you interact with our online resources, and in order for us to deliver a more personalised and convenient experience for you (such as by remembering your preferred settings), we use cookies and similar technologies. Our website uses several types of cookies, including those that are essential for the operation of our platform when you visit it, as well as cookies that allow you to make certain settings. We also use Google Analytics and other tools. In addition, we use analytical cookies in order to understand how visitors interact with our website. 

You can change your cookie preferences by visiting the relevant section in your web browser. However, please be aware that disabling certain cookies may lead to impaired functionality when using our website. 

 

Third-party Links

You’ll find links to other websites on our site, and sometimes they link back to us too. Just a heads-up: our privacy policy doesn’t cover those other sites, and we’re not responsible for how they handle your information. Always check their privacy policy before you use their services. 

 

How Long We Keep Your Information

We only hang on to your personal info for as long as we need it, or as long as the law says we have to—like for tax or auditing reasons. When we don’t need it anymore, we either get rid of it securely or de-identify it if that’s possible. 

 

10.Accessing and Correcting Your Information

If you want to see what personal information, we have about you or fix anything that’s wrong or outdated, just reach out to us using the contact details below and we’ll get back to you as soon as we can. Usually, there’s no charge, but if your request is big, we might ask for a reasonable fee and let you know up front. If there’s a legal reason we can’t give you access, we’ll explain why. 

 

Children’s Privacy

Our services are designed for adults, and we don’t intentionally collect information from kids. If you think a child has sent us personal info, let us know and we’ll remove it right away. 

Complaints

If you think we’ve violated this policy, please get in touch with us directly, and we will take your complaint seriously and respond to you promptly. If you wish to escalate the matter, you can reach the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.  

13. Changes to This Policy

HomeVista might change this policy from time to time. If we make any major updates, we’ll let you know—either in writing or in another way that makes sense. We recommend checking in every now and then, so you stay informed about how we handle your information. Unless we say otherwise, changes kick in as soon as they’re posted here, and we’ll update the “last updated” date at the top. 

 

Contact Us

For any question, comment or request about this privacy policy, or to access or correct your personal information, please contact: 

HomeVista 
Email: info@homevistablinds.com